Case studies

Real systems, real outcomes.

A few engagements that show how we work: the challenge, the approach, and what changed for the business afterwards.

Web App · Operations

Costa Coffee Rota Manager

Challenge

A multi-location Costa franchise ran rotas on spreadsheets. Shift requests came by phone, swaps caused double bookings, and building the weekly rota took hours.

Approach

We built a shift manager around the way staff actually work: availability, drag-and-drop scheduling, and shift swapping with instant staff approval. Stripe payments handle the financial side, so nothing has to be chased up by hand.

Technology

Next.jsStripePostgreSQLReact

Outcome

A store rota takes minutes instead of an afternoon. Staff swap shifts without calling anyone, and payments are collected and reconciled on their own.

faster weekly scheduling
0manual payment handling
100%team visibility across stores
Automation · Small Business

WhatsApp Receptionist

Challenge

Small businesses lose enquiries because nobody can answer the phone, or because five customers come in at once. After hours, every call goes to voicemail.

Approach

We built an always-on WhatsApp front desk that answers in natural language, qualifies enquiries, and routes real leads to the right person. It runs 24/7 with no human in the loop.

Technology

WhatsApp Business APILLM pipelineNode.jsVercel

Outcome

A receptionist that never misses a lead and replies in seconds. The owner gets the enquiry when it matters, not at handover.

24/7always-on responses
<10stypical reply time
more enquiries answered
Fintech · Integrations

Payment Systems & Fintech Flow

Challenge

A growing services business needed payments inside their existing workflow: subscriptions, one-offs, and reconciliation, without a checkout bolted on the side.

Approach

We built a payment layer that handles subscription and one-time billing, keeps the books clean, and gives the team one view of revenue with no manual exports.

Technology

StripeWebhooksAPI gatewayTypeScript

Outcome

Revenue accounting on autopilot. Every pound accounted for, and the team rarely thinks about payments.

0manual reconciliation
99.95%payment reliability
30%less admin overhead

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